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HOME > SERVICES > AFTER-SERVICE |
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| SERVICES |
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AFTER-SERVICE |
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Theory and Promise |
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- "With the high quality products, close service, meet your demands" is the service aim of the Gelaisi Ceramics.
- Quality promised
Support firmly and carry out country's" Law of product quality""Protection law of consumer's rights and interests". Execute ISO 9001 international quality system completely; The design, research and development,production is under the direction of market demand, pay attention to environmental protection, science and technology, individual character, fashion and products culture.
- Service Promise
- Design consultation: serice free of charge for the house design,decoration enquiry,construction unit recommendation,etc.
- Order consultation: Answer delivery time in 30 minutes, guarantee to deliver goods on schedule .
- Products consultation: Open the products consultation hot line, answer various kinds of questions related the products hospitably and accurately and objectively
- After-sale service
A:Open the hotline for regional customer complaint and call for service(guide to pave and stick,etc.), if any product quality found which belongs to responsibility of my company, answer within 5 days, solve in 15 days.
B:Set up" customer's information management system" and the system of return visit
C:Set up the regional service network system for every brand |
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Service System |
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- Establish the marketing center and customer's service department, setting up a brand manager Accurately manage customer's relation in distributing and retail channel, Serve distributor professionally.
- Participate in the customer's actions of exhibition room construction, advertisement plan, network expansion
- Develop the market survey and customer's satisfaction investigation, set up perfect customer's file.
- Train the distributor systematically, Improve distributor's quality all-around.Open the special phone line for compaint, deal with specially the products which present quality problems after sale.
- Strengthen the routine market survey of the sales department and patrol examining, perfect the after-sale service
- Have established the marketing department and set up the response mechanism which responds the market changes rapidly.
- Set up and amplify large-scale image shop and monopolized shop in the main cities through country.
- Set up product home-delivery center and storage warehouse in main consumption are.
- Set up distributor or agent in the areas, such as Southeast Asia, Oceania, Africa, Middle East, Europe and Hong Kong, Macao and Taiwan,etc.
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Service Manual |
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In the course of using the products of Gelaisi Ceramic Brand, If any questions occured, Pls.call and contact immediately client service center of GELAISI Ceramic or distribution unit bought from, We will serve you according to the strict and specialized service flow and rule.
Service Time
Service time of client service center of Gelaisi Ceramic : 9:00~18:00 on Mondy to Friday(except for the national holiday)
Service Phone No.
GELAISI Ceramic client service center
Tel:86-757-85382810
E-mail:gelaisi@gelaisi-ceramics.com
Because the area difference from different place through the country, It is subject to the actual opening time of local service organization of distributor of GELAISI Ceramni
Ceramni Service column
Opened client service column in the homepage of Goldensun Ceramic:www.cngoldensun.cn, set the special service e-mail to reply the user's question and deal with the complaint.
Service supervision
In order to offer you the better after-sale service and protect your benefit, our company welcome you to supervise our job, the telephone No.:86-757-85382810 service management department of client service center
Mail way
You can also contact us by mail.
Mailing add.: Client service center of GELAISI, Huaxia Ceramic Exhibition City, Nanzhuang Town, Chancheng Zone, Foshan City
Post Code:528219 |
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FAQ and Customer's Feedback Flow Chart |
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Quality Problem Solution Procedure |
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